Effective Date: September 28, 2026
1. Overview
This Privacy Policy describes how AccelerDoc (“AccelerDoc,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website or use AccelerDoc services.
AccelerDoc provides AI-powered healthcare referral intake, document processing, information extraction, validation, and workflow support. Because referral documents may contain sensitive information, we take the handling of customer and end-user data seriously.
2. Information We Collect
Depending on how you interact with AccelerDoc, we may collect:
- Contact and business information, such as your name, organization, job title, email address, phone number, and other information you provide when contacting us or requesting information.
- Account and service information, such as login or account details, service configuration, and information associated with your organization’s use of AccelerDoc.
- Referral and document information submitted by customers through the service, which may include patient, provider, insurance, referral, clinical, and other healthcare-related information.
- Technical information, such as IP address, browser and device information, log data, timestamps, and information about how the website or service is accessed and used.
3. How We Use Information
We may use information to:
- Provide, operate, maintain, and improve AccelerDoc.
- Process healthcare referral documents and extract or organize information as requested by customers.
- Support referral validation, triage, review, and workflow activities.
- Respond to inquiries, support requests, and requests for demonstrations or information.
- Maintain security, prevent misuse, detect fraud, and troubleshoot technical issues.
- Comply with applicable legal, regulatory, contractual, and security requirements.
- Analyze service performance and improve product reliability and functionality, consistent with applicable agreements and law.
4. Healthcare and Referral Information
When AccelerDoc processes information submitted by a healthcare organization or other customer, that information is generally processed to provide the service requested by that customer. The customer is responsible for determining what information it submits to AccelerDoc and for using the service in accordance with applicable laws, regulations, and contractual requirements.
Where specific customer agreements or data-processing terms apply, those agreements govern the handling of customer data to the extent they differ from this Privacy Policy.
5. Sharing of Information
We may disclose information to:
- Service providers and technology partners that help us host, operate, secure, maintain, and support AccelerDoc.
- Customer-authorized recipients when necessary to provide the service or carry out a workflow requested by the customer.
- Legal or regulatory authorities when required by law, legal process, or to protect the rights, safety, or security of AccelerDoc, our customers, or others.
- Successors or transaction parties in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
We do not sell or rent personal information for third-party advertising.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction. No method of transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, fulfill contractual or business requirements, maintain security and records, and comply with applicable legal obligations. Customer-specific retention periods may also be governed by the customer’s agreement with AccelerDoc.
8. Cookies and Similar Technologies
Our website and services may use cookies or similar technologies for essential functionality, security, preferences, and service operation. Where required, we will provide applicable notices and choices regarding non-essential cookies or similar technologies.
9. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, or other forms of control over your information.
To make a privacy-related request, contact us at info@accelerdoc.com. We may need to verify your identity before completing certain requests.
10. Children's Privacy
AccelerDoc is intended for business and professional use and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. When we make changes, we will update the Effective Date shown above. Your continued use of the website or services after an updated policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.
12. Contact Us
For questions about this Privacy Policy or AccelerDoc’s privacy practices, please contact:
AccelerDoc
Email: info@accelerdoc.com
Website: https://accelerdoc.com/